Help and Support
From time to time, everyone needs some help or support so don’t be afraid to reach out. The Students’ Union and University have a range of options available to you. We’ve compiled them here to help you find what you need and perhaps inspire you to take the next step.
Quick Links
Student Advice
Cardiff University Support
Urgent Advice
If you need to raise a concern about a student, please contact the University Student Intervention Team by completing their Student Concern Form here. Please note that if you contact this team with a concern after 16:00, this will not be attended to until the following weekday. If you believe the student you are concerned about is in immediate danger or a danger to others, please call 999. If they live in university-owned residences, you can call Security on +44 (0)29 2087 4444. If they live in privately-owned residences, please contact the residence manager.
If you have experienced any form of abuse, violence, harassment, bullying or other form of unacceptable behaviour, the University's Disclosure Response Team is available for you to seek support. You can contact DRT by completing their referral form here.
You can find details of support available from the University on the intranet here.
Students' Union Support
STRONGER TOGETHER: Stronger together is a new Student Led Service in Cardiff University that is here to support survivors of sexual assault/abuse, and anything likewise, to help friends and family learn how to support their loved ones and to raise awareness for this ongoing taboo issue.
STUDENT MINDS: Student Minds Cardiff aims to support students' wellbeing - spreading awareness of a range of mental health difficulties often experienced at university, and running events aiming to bring people together in a safe and empowering environment.
PREGNANCY: This webpage shares what options and services are available to Cardiff students that suspect or know they are pregnant.
ACADEMIC ISSUES: During your time at university, you may need advice about an academic issue. These pages provide information and guidance on academic issues that you may encounter while a student at Cardiff University.
CARDIFF NIGHTLINE: Cardiff Nightline is a student-led listening service that is available for students of Cardiff 8pm to 8am on Wednesdays and Saturdays. Call us on 02920 870555 or use our instant messaging (IM). If you’d like someone to talk to outside of these times, Samaritans are available 24/7 on 116 123.
SUPPORT FOR DISABLED STUDENTS: All students with long-term physical or mental health conditions, specific learning difficulties, autistic spectrum conditions and sensory or physical impairments can access support through the University's Disability and Dyslexia Service.
JOBS, WORK EXPERIENCE & SKILL DEVELOPMENT: One of our big aims is to help you become more employable during your time in Cardiff. We offer a range of courses in skills development, opportunities to volunteer in the community, and the chance to gain work experience while you study. Visit out Jobs and Skills pages to find out more.
LGBTQ+ STUDENT SUPPORT: This page provides information for students and prospective students who identify as LGBTQ+. On this page you can read about LGBTQ+ Halls, support for LGBTQ+ Students, and how to get involved with CU Pride or Enfys.
TRANS & NON-BINARY STUDENT SUPPORT: Transitioning can take many different forms and there is support available from the University and Students' Union to help you with this. You may not even be sure if you want or need to transition, but you are still be welcome to access support to discuss any queries or needs around this topic. We understand that people can question their gender identity for many reasons, and they are all perfectly valid reasons for you to make contact.
Cardiff University Support
INTRANET: To see the range of support available from the University to help you manage your emotional, mental and physical health, you can visit the student intranet. We've also summarised some of the services below:
STUDENT CONNECT: Student Connect service is your first point of contact if you need any support while you are studying at Cardiff University. You can call Student Connect on +44 (0)29 2251 8888, email studentconnect@cardiff.ac.uk or ask their chatbot questions 24/7 on the intranet.
TALK CAMPUS: TalkCampus brings students who are going through the same struggles together. It provides an instant connection 24/7 with someone to talk to, to listen and to understand what you are going through. It's professionally moderated and is powered by a leading mental health support network TalkLife. Find out more about TalkCampus and how to access it.
CHAPLAINCY: The Chaplaincy provides a place for friendship, hospitality, reflection, prayer, support and dialogue, offering opportunities for you to engage socially and to explore faith and spirituality.
SELF-HELP RESOURCES: The University have a self-help resources and access pre-recorded wellbeing workshops, for information, advice and coping strategies that address common student challenges. These include: anxiety, depression, building resilience and stress, mindfulness, managing lifestyle, improving sleep, exam anxiety, relaxation techniques, culture shock, and homesickness.
IT SUPPORT: University IT provides support to students and staff in getting the most from the IT services at Cardiff University. The IT Clinic is located on the second floor of the Students' Union in Y Plas. You can find out how to get support and what services are available on the intranet.
WELLBEING CHAMPIONS: Wellbeing Champions are students who have received health and wellbeing training in order to provide peer support to fellow students. They offer knowledge, experience, and social or practical help to fellow students, promoting the importance of self-care, providing information and signposting on a range of wellbeing-related issues and taking part in promotion activities across campus.
FINANCIAL ASSISTANCE PROGRAMME AWARDS: If you are in financial hardship and cannot cover your essential costs, help may be available through the Financial Assistance Programme. The programme can only help with essential living or study costs. It cannot help with fines and lifestyle choices such as running a car, private gym membership or holidays.
EXERCISE REFERRAL SCHEME: The Student Health and Wellbeing service, in partnership with Cardiff University Sport, provide this scheme for students experiencing low mood or anxiety who may benefit from a supported exercise programme.